Refunds & Returns
Changed your mind?
If you’ve changed your mind for any reason, you can return your non-perishable items to us for a refund or exchange as long as they’re in original condition. We can’t cover postage costs for products that aren’t faulty or damaged, so please return these to us on a tracked service within 14 days of receiving your order.
Make sure you include:
1) your order number
2) what you’re returning
3) the reason for the return
4) enough packaging to keep the item safe on its way back to us
If you’re returning something to us, please let us know it’s on its way back to us by sending an email to firstname.lastname@example.org with your tracking number.
Please Note: We won’t be able to refund items that aren’t in a resellable condition (for example, the packaging is open or damaged) unless they're faulty or were damaged when they arrived to you.
Something wrong with your order?
If you get your order and something is damaged, faulty or just not right, please let us know immediately! Send us an email to email@example.com and we'll sort things out for you. Please send us your order number, details of the product and problem, as this will enable us to deal with your enquiry in a timely manner. You may be required to share photos of the products for our reference.
If we need you to return anything, you will be required to pay the cost of postage, but we will refund this as soon as we have received the item or items back. But remember, even if you're returning something faulty or damaged, please make sure you package it well for transport. We won't be able to refund you for something that looks like it's been damaged on the way back to us due to insufficient packaging.